Millions of easyJet and British Airways vouchers set to expire - are you affected?
Rocio continued: "If you accepted a voucher after the airline cancelled your flight but were not offered the option of a cash refund at the time, you can dispute this with the airline., you should escalate your complaint to an alternative dispute resolution service if the airline is a member."EasyJet have said that their unclaimed vouchers added up to £110m altogether on September 30, 2022.
Which? has also called on the Civil Aviation Authority to investigate and punish any airlines that aren't meeting legal obligations regarding refunds.obligations around refunds and should investigate any airlines employing sharp practices to avoid paying customers the money they are entitled to. "The government must also urgently set out plans to equip the CAA with the powers to fine airlines when wrongdoing occurs, and so begin restoring consumer confidence in the sector."
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