Pretoria waiter Zodwa Masango said while she worked with no salary, relying on tips, the owner of the restaurant would often bring his family and friends and not tip her at all.
‘Mihlali was right’: Waiters speak out on despicable working conditions, describing restaurants as ‘enclaves of modern-day slavery’
During the intensive blitz, Department of Employment and Labour chief inspector for occupational health and safety , Milly Ruiters said a total of the department’s 1,984 “boots will be on the ground” during the week. “I have been a waiter since 2010 and that was when I was introduced to the restaurant life. It did not make any sense at all. How can one go to work and not have a salary? Within a few weeks I got a grasp of how the industry works. Tips was the salary, those with commission were kings. I was told, you serve a table, when you are done, you get a tip. That tip is your remuneration,” said Zodwa Masango.
“At this new workplace, the owner had a reputation of beating up male waiters. At this place I learnt about fines. These fines would be removed from the tips you get from customers. If a customer returned food, the waiter pays full price for that food. It was the waiter’s mistake. There was no clear formula for the fines,” she said.
“All the issues raised by that Babel girl are real. Us who have been in this industry a bit longer know how it works, and because of experience I am able to blend in fast. Good tips are there. Good service can get you far. Unfortunately, those high tips come once a week or month. That is just the reality and tell me what options we have?” she asked.
On the other hand, IOL also spoke to Shingai Sithole working at a plush Sandton venue, who narrated how she was fired from a Menlyn eatery a few years when she refused to share her tips with other staff.
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