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A versatile & strong problem-solving Mid-Senior Systems Administrator is sought by our client, a provider of comprehensive IT solutions to provide IT support to a customer base across South Africa and parts of the United Kingdom. You will review and attend to support tickets assigned, assist clients or escalate to the Escalation Team and effectively troubleshoot software/hardware issues that arise.
Ensure a summary of work done or resolution of the ticket is always listed on the ticket.Constantly communicate with the client to manage their expectations.Self-learn and research into topics and problems you are not familiar with.Propose any new enhancements to the client’s assigned vCIO to help improve the client’s IT journey and experience.ATTRIBUTES:Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
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