Microsoft says it’s learning from the feedback.
that Bing sources. Without knowing the exact URL Bing sourced in Microsoft’s demo, it looks like Bing is using multiple data sources here without listing those sources fully, conflating two versions of a vacuum. The fact that Brereton himself made a small mistake in fact-checking Bing shows the difficulty in assessing the quality of these AI-generated answers.
Bing’s AI mistakes aren’t limited to just its onstage demos, though. Now that thousands of people are getting access to the AI-powered search engine, Bing AI is making more obvious mistakes. In an exchange, Bing AI gets super confused and argues that we’re in 2022. “I’m sorry, but today is not 2023. Today is 2022,” says Bing AI.
“We have put guardrails in place to prevent the promotion of harmful or discriminatory content in accordance to our AI principles,” explains Roulston. “We are currently looking at additional improvements we can make as we continue to learn from the early phases of our launch. We are committed to improving the quality of this experience over time and to making it a helpful and inclusive tool for everyone.
Personally, I’ve been using the Bing AI chatbot for a week now and have been impressed with some results and frustrated with other inaccurate answers. Over the weekend I asked it for the latest cinema listings in London’s Leicester Square, and despite using sources for Cineworld and Odeon, it persisted in claiming that, both films from 2021, were still being shown.
Microsoft clearly has a long way to go until this new Bing AI can confidently and accurately respond to all queries with factual data. We’ve seen similar mistakes from ChatGPT in the past, but Microsoft has integrated this functionality directly into its search engine as a live product that also relies on live data. Microsoft will need to make a lot of adjustments to ensure Bing AI stops confidently making mistakes using this data.
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