Metro just installed new faregates. It’s spending $35 million to make them taller.

Fare evasion is a thorny issue for Metro, rising at a time when the financially struggling transit agency is seeking to replace riders lost to telework.

the financially struggling transit agency is seeking to replace riders lost to telework

— where about one-third of trips are paid — transit officials said 13 percent of rail riders do not pay fares, according to an analysis conducted between Jan. 1 and March 8.The issue has put a spotlight on Metro’s $70 million installation of more than 1,200 fare gates at stations over the last two years. The new gates are touch-free, process mobile payments, display SmarTrip balances and improve Metro’s ability to collect ridership data.

The installation of the new barriers may require the loss of fare pass aisles at some stations because of the space the plexiglass doors require to operate, Webster said. A single door would be installed in standard aisles, swinging open in one direction, while double doors would be installed at wider aisles designated for disabled riders.

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