Meet the AI tools helping hospitals see more patients sooner

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Meet the AI tools helping hospitals see more patients sooner
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With hospital beds-per-capita at a historic low, technology that streamlines visits could make a dent in a growing health-care crisis

AI is emerging as a compelling solution to the seemingly impossible task of improving hospital capacity and patient outcomes – and reducing wait times and staffing needs – without the cost and time constraints of building more hospitals and training more staff.

“The AI-enabled solution can automatically order tests that are specific to that patient’s symptoms,” explained Azra Dhalla, the Vector Institute’s director of health AI implementation. In October of 2020, for instance, hospital network Unity Health Toronto rolled out a tool called CHARTWatch, which predicts with a week’s notice how many patients will visit any given emergency room at any given time.

“It’s a machine-learning model that ingests data every hour on the hour,” he said. “It categorizes patients as low, medium and high risk; as soon as it reaches the high-risk threshold it pages the medical team and our protocol is the medical team has to see that patient within two hours. Despite the impressive results, however, Mr. Mamdani warns that the technology can’t be deployed more broadly just yet, as it needs to be custom-built around the unique attributes of each community it’s serving.

Mara Lederman, co-founder and chief operating officer of Signal 1, emphasizes that health care decisions are not being made by AI; rather, the tools inform human decision-makers and streamline the process of gathering that information. “What these tools are largely designed to do is empower these workers with the information that they’re otherwise trying to figure out on their own, or don’t have the time to stop and determine,” she said.

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