While it is ending the AI drive-thru test with IBM, McDonald's said it is not done with AI in its drive-thru process.
The technology will be shut off no later than July 26, according to a memo sent to franchisees late last week, obtained by CNBC.The drive-thru menu at a McDonald's restaurant showing various meal options and promotions, in Buttonwillow in Kern County, California, on 23, 2024.in more than 100 restaurants. The so-called Automated Order Taker will be shut off no later than July 26, according to a memo sent to franchisees late last week, obtained by CNBC.
In a statement, McDonald's told CNBC it is not ruling out potential AI drive-thru plans in the future, even though it ended the IBM partnership. "IBM also is now in discussions and pilots with several Quick-Serve Restaurant clients who are interested in the AOT technology," the company said in a statement.'s Google. At its investor day in December, McDonald's announced a new partnership with Google Cloud, but neither company has offered details on what it will entail.
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