Last week’s winter weather travel mess is lingering like a hangover into this week — and the headaches are migraine-proportioned for Southwest Airlines and its frustrated passengers on …
Last week’s winter weather travel mess is lingering like a hangover into this week — and the headaches are migraine-proportioned for Southwest Airlines and its frustrated passengers on Monday.
CNN’s Carlos Suarez has been speaking with frustrated passengers in line at the Southwest ticket counter at Hartsfield-Jackson Atlanta Airport. He’s reporting that about 150 customers are waiting in a long line to rebook, with the line snaking around the back of the ticket counter.In a statement to CNN, Southwest Airlines said it is “experiencing disruptions across our network as a result of lingering effects on the totality of our operation.
The airline also says, “those whose flights have been canceled may request a full refund or receive a flight credit, which does not expire.” “Agents can handle your reservation just like US-based ones can, but there’s virtually no wait to get through.”Road travel remained treacherous in parts of the US because of extreme wintry conditions.
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