The state’s biggest hospital system is implementing a new code of conduct that aims to protect its workers from threats and harassment, including racist comments, by patients and visitors.
Mass General Brigham said it won’t allow offensive remarks about race, accent, religion, gender, sexual orientation or other personal traits. This includes refusing to see a clinician based on personal traits.this week, the health system also said it won't allow sexual or vulgar language, or physical assaults.
Mass General Brigham spokesman Mark Murphy said the code of conduct was developed over the past year in response to the national rise in violence and hostile behavior at health care facilities. The organization launched a sweeping“Just as we strive to provide the best clinical care and experience possible, Mass General Brigham aims to be a safe, welcoming environment for both our patients and our staff,” Murphy said in an email.
The policy states that patients who violate the code of conduct may be asked “to make other plans for their care.” Threats and violence against health care workers nationwide escalated during the COVID pandemic, according to hospital officials, health care workers and government data.
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