In one sampled month, MaNaDr Clinic was found to have held more than 100,000 teleconsultations that involved video calls lasting one minute or less, with the shortest being one second.
SINGAPORE: A clinic at Beach Road has been directed to suspend its outpatient telemedicine services from Friday following a Ministry of Health investigation that uncovered possible wrongdoing, including the issuing of multiple medical certificates over a short period of time.
MOH said its preliminary findings revealed that there was “a large number of patients who had undergone very short teleconsultations, and cases of multiple medical certificates issued over a short period to the same patients”. “For example, in a sampled month, more than 100,000 teleconsultations involved video calls with patients of one minute or less in duration, with the shortest being one second.”
“In other instances, the case notes were extremely sparse or brief, potentially compromising the continuity of patient care,” it added.concerns about certain telemedicine apps allegedly issuing MCs after extremely brief consultations. In one instance, a CNA reporter obtained an MC from MaNaDr after a remote consultation that lasted only 43 seconds.
The ministry also said it will be auditing and monitoring other licensed providers of outpatient medical services via teleconsultation, particularly those doing so via platforms such as the MaNaDr platform.
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