Makro’s migration to a new marketplace platform for third-party sellers in mid-May has been riddled with issues.
Makro ’s migration to an interim marketplace platform for third-party sellers has been plagued with issues that frustrate businesses selling their products on its online store.
MyBroadband was first made aware of the issues with the new marketplace platform by a Makro seller in early June 2024. In a notice sent to some sellers at a later stage, Makro Marketplace said that proceeds of sales delivered between 1 and 15 May 2024 would be processed immediately, while sales from 16 to 31 May were to be processed on 18 June 2024.
Makro cancelled the orders and brushed the pricing error off, calling it “entirely unintentional and obvious”. Leroni explained that Massmart had communicated the current platform was only an interim system, which would be replaced by a new feature-rich seller platform at a later stage. “We have also appointed an additional 40 agents in our Seller Call Centre to provide a faster, more personalised service during this transitionary period.”
Ecommerce Headline Makro Massmart Online Marketplace Online Shopping IT Services
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