SPONSORED | What resulted from working from home at MaitlandGroup was an overall increase in productivity, a decrease in error rates and almost unanimous improvements in client satisfaction.
The fund services provider found new levels of operational excellence amid the changes wrought by the pandemicMaitland Fund Services has found an extra level of efficiency and service in the pivot to home-based working, and will retain a 'hybrid-light' model for the workforce. Picture: 123RF/PITINAN
Perhaps counter-intuitively, what resulted was an overall increase in productivity, a decrease in error rates and almost unanimous improvements in client satisfaction.since 2014. We administer funds for 120 direct investment managers and 22 fund sponsors and have $200bn in assets under administration with $17bn in assets under management.It’s fair to say that the downward trend in error rates had started before the pandemic.
This flexibility enables a better use of time and more effective staggering of work. However, this can also lead to certain individuals losing the ability to “switch off”, therefore promoting a healthy work-life balance has become even more of a priority.
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