The Minister of Police has revealed that the average response times of police using 10111 call centres range between 11 and 67 minutes in South Africa, with those living in the Northern Cape having to wait over an hour.
This was police minister Bheki Cele ’s response to a recent parliamentary Q&A, in which he was asked how long it takes, on average, for first responders from the South Africa n Police Service to respond to 10111 calls in each province.
Bravo complaints are crimes that have already occurred with no immediate threat to life, and Charlie complaints are less severe crimes, such as drunkenness and loitering. In contrast, South Africans have to wait an average of 60 minutes for help from the police in the Northern Cape. This was the case across the entire priority list, with bravo complaints taking almost 70 minutes before the police responded.
According to the SAPS’ Crime Stats for the third quarter of the 2023/24 year , contact crime increased by 3.8% compared to the prior period.
South Africa Police Response Times 10111 Call Centres Minister Of Police Bheki Cele Parliamentary Q&A SAPS Complaint Categories Alpha Complaints Bravo Complaints Charlie Complaints
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