Officials are seeking improvements so KLIA can compete with other regional airports in Changi, Bangkok. Read more at straitstimes.com.
PETALING JAYA - From long immigration lines and luggage waiting times to the now out-of-commission aerotrains, players in tourism and hospitality say Kuala Lumpur International Airport needs a serious revamp to attract more tourists.
“An airport is always the face and the first impression of a country. If the services such as immigration and the aerotrains are not warm and welcoming, it reflects badly on its people. “Infrastructure, accessibility and convenience of travellers must be the top priorities,” he said, adding that the Putrajaya MRT line should also be extended to KLIA.
“Clear information must be given to passengers rather than them looking around for it. These are the little things that are very important to make a good impression on tourists,” he said.“In Bangkok and Singapore, the lines are also long, but the clearance is super fast. Malaysian Chinese Tourism Association president Paul Paw said while KLIA could have been considered world-class when it first opened, this is no longer the case now as the poor maintenance culture leaves much to be desired.
Malaysian Association of Hotels president Christina Toh has urged MAHB to set up a crisis management team.
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