You know that feeling when you stick your hand into a jacket your haven’t worn for a while and find a R100 note in there?
In the past year, it’s paid out almost R50m in such pre-emptive life insurance claims, the highest single pay-out being R2.25m.
My appeal to companies, as we enter 2020 is to look at every one of their their policies and procedures and ask themselves:If not, fix it. The changes are unlikely to make a splash in the media, but they will endear you to your customers, and that’s never been known to be bad for business.If you owe your customers money, don’t make them wait “10 to 14 days” for a refund. That’s entirely unnecessary.
Companies offering fixed-term contracts, such as cellphone and gym contracts: Don’t make it hard for your customers to cancel. Let them go with ease and grace. Tell them in every statement when their fixed term is up so that they can make informed decisions. If you have a “we are currently experiencing high call volumes” message on your call centre line permanently, hire more staff.
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