Developing countries, specifically across cities in the African region, have persistently experienced challenges with their transport systems. The lack of
integrated public transport systems, coupled with rapid urbanization, has resulted in chronic congestion and inefficiencies across the region.
A collaborative approach involving all key stakeholders is essential to addressing safety concerns in the ride-hailing industry. At the forefront of this effort is the government, which plays a crucial role in establishing safety regulations and oversight. In South Africa, the National Land Transport Amendment Act specifically recognizes e-hailing services as a distinct category within public transport, legitimizing their role in the industry.
However, the sector acknowledges that persistent safety concerns for key stakeholders still need to be addressed. By leveraging technological advancements such as integrating real-time monitoring systems and increasing resource allocation, the industry can enhance safety while prioritizing training programs in soft skills and conflict resolution for its drivers.
Drivers often face risks such as late-night shifts, difficult passengers, or driving in unfamiliar areas. Addressing these concerns is vital to creating a balanced and secure ecosystem. As such, tools like in-app safety buttons, real-time tracking, and dual-rating systems have been put in place to empower drivers to address most of these challenges.
Simple practices such as verifying passenger and driver details before hailing a ride, using in-app safety features, and maintaining respectful communication between drivers and passengers can go a long way in creating a safer ride-hailing environment.
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