More than a quarter of Leeds Bradford users said they waited for more than an hour to pass through security
was the best performing airport in the research, with an average estimated security queue time of just 12 minutes.Belfast City and Glasgow International were ranked joint second, with an average wait time of 13 minutes.Guy Hobbs, editor of magazine Which? Travel, said: “Travellers this year have borne the brunt of unprecedented chaos at UK airports, with huge numbers enduring long queues and some even missing a flight due to excessive wait times to clear security.
“Your choice of airport shouldn’t make or break your holiday – but for too many travellers this year, that has been the case.“We’d recommend choosing an airport with a better record on queues and treatment of passengers, even if that involves travelling slightly further from home.” A spokesman for trade body the Airport Operators Association said: “The UK had one of the most restrictive travel regimes in Europe until March and the aviation industry faced significant employment challenges as international travel reopened.“Our airports have worked tirelessly to alleviate these staff shortages and the overwhelming number of passengers were able to enjoy the summer holidays with minimal disruptions.
“We recognise the impact any delay or disruption can have on passengers and the aviation industry is continuing to work together and with Government to recover from the impacts of the pandemic – and the near-total closure of UK aviation – to ensure that all passengers enjoy the service that passengers have rightly come to expect of UK aviation.”
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