This role involves designing, developing, implementing, and maintaining processes and documentation for optimal system utilization. The Lead Systems Engineer collaborates with IT teams, promotes system engineering best practices, manages incidents, escalations, and resolutions, and ensures vendors meet service level agreements and quality standards. Responsibilities include technical administration, change management, system upgrades, documentation creation, and incident/vendor management.
system availability, performing technical support and system administration activities, and providing efficient, fit-for-purpose solutions within the IT teams for all current and future applications and projects. As a Lead Systems Engineer, this involves leveragingon designing, developing, implementing, and maintaining processes and documentation to ensure best use of system capability.
Plan and coordinate installation, upgrades, configuration, development and testing of system and relevant technology to ensure overall stability and reliability of the system. Provide expert level technical support, manage, and ensure resolution of all logged incidents/problems within area of technology according to agreed Service Level Agreement and quality standards.
Responsible for managing and coordinating 3rd party or technology partner/vendor technical support activities on installations, upgrades or to resolve escalated incidents.Provide technical GK system training to IT Field Support Engineering teams as and when required.
SYSTEMS ENGINEERING IT SUPPORT TECHNICAL ADMINISTRATION CHANGE MANAGEMENT VENDOR MANAGEMENT
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