LAX is transforming itself into a place which might almost make you... happy. There are even 'happy face' machines that let you register your satisfaction. janewells has more on the airport's makeover.
, and AirHelp says LAX has risen from 100th place in 2018 globally to 69th place in 2019, something Flint is happy to point out. "The United States is the birthplace of aviation, and our airports should be the ones that other airports around the world aspire to be," she said.At some terminals here, monitors have been placed at bathroom exits where passengers can press a happy face or unhappy face to register their feelings about the bathroom.
Start-up costs were $1.1 million, and his first investor was Sweden-based Northzone, the first backer of Spotify. Northzone's Marta Sjögren found herself pressing the HappyOrNot buttons in airports and became curious. "What kind of large, probably American, company is this?" she recalls. "I found out it wasn't a large company of any sort. It was a small, organically grown, entrepreneurial company out of Finland.
Northzone has started with a $10 million investment with plans to put in "significantly" more, according to Sjorgen. She sees the machines being used in places like hospitals and hotels, creating a "Happiness Index" for those entities.
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