Successful CIOs, CTOs & executives from Forbes Technology Council offer firsthand insights on tech & business.
Whether you’re a C-suite leader in a technology company or the head of a tech department, it’s important to pay attention to key performance indicators across all areas of the business. Customer satisfaction, revenue and even employee retention are all influenced by a company’s technology stack and its effectiveness, which means tech leaders can play a key role in leading the charge for improvement.members share essential business metrics every tech leader should keep a close eye on.
Focus on how well you help your customers thrive. I avoid getting overly distracted by cool tech, including AI. Our job as tech leaders is to innovate on behalf of our customers to create impact. Ideally, I can use real-time data to see our customer’s successes and failures through our product flows. Tech should be transformative for businesses and help them succeed in ways they didn’t expect. -
As a tech leader, I prioritize customer satisfaction. Happy customers are loyal customers, fueling long-term growth through repeat business and positive word-of-mouth. Customer satisfaction also guides product improvement and boosts team morale. - I focus on metrics specific to the teams we support and those that drive business impact. For example, we monitor the “deflection rate” for our GenAI-powered customer service application, which is the number of inquiries resolved through self-service channels. This measures our AI’s effectiveness, highlights optimization areas and informs data-driven decisions to streamline operations and customer satisfaction.
In a transaction business like ours, revenue is paramount. Strong revenue enables us to enhance products, improve services, invest in our team and broaden our influence. It reflects user satisfaction and market acceptance, affirming our strategy for sustainable growth and customer-centric innovation. -
As a CEO in the laboratory information systems sector, one business metric I prioritize is customer satisfaction. In the lab industry, where precision, reliability and efficiency are crucial, high CSAT scores are vital. They correlate with client retention and loyalty and drive our ability to innovate effectively. CSAT reflects our dedication to creating exceptional value and strong client relationships.
South Africa Latest News, South Africa Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Fox News Digital crushes CNN, NYT in key metrics during news-packed May 2024Fox News Digital finished No. 1 in key metrics during the month of May against CNN and The New York Times, including multi-platform views and multi-platform minutes.
Read more »
Key Shiba Inu Metrics Plummet as SHIB Price Heads South: DetailsCrypto Blog
Read more »
Ethereum on-chain metrics and price data reveals key insights ahead of ETH ETF launchEthereum is up 0.3% on Friday as key insights from Glassnode reveal ETH's next potential move as the current bull cycle matures.
Read more »
SHIB Collapses in Key Metric Amid Price Slumping Below $0.00002One of key Shiba Inu metrics has plummeted amid major price decline
Read more »
Cardano (ADA) Skyrockets 27% in Key Metric to Become Market OutlierCardano jumps in key metrics as it decouples from BTC and ETH
Read more »
Big Tech antitrust bill nears reintroduction on Capitol Hill -- but could be thwarted by key DemocratsThe bill would block Big Tech firms from “self-preferencing” their own services — for example Google promoting its shopping tool in search results while demoting rival services.
Read more »