Research conducted by various stakeholders revealed a gap in communication in the financial sector for those with disabilities. But Kenya is not the only African country struggling to accommodate disabled customers.
that showed persons with disabilities considered 28% of banks in developed countries, and between 8% and 64% of banks in some emerging economies, to be inaccessible., an international NGO that works with government, businesses, and local organisations in Kenya to prevent avoidable blindness and uphold the rights of people with disabilities.
“Our recent research in Kenya has shown that banking and financial institutions’ representatives have acknowledged that they are unaware of how to market and communicate their services and products to people with disabilities,” Brown revealed. “Many of the experiences people had of financial services reported in this study are similar to those faced by people with disabilities throughout Africa, with some national variances.”, a combination of physical constraints in accessing financial institutions and services prevent many persons with disabilities from banking independently.
Sightsavers said people with disabilities often reported digital channels as a key way for them to access financial services and products, however, much needs to be done to improve accessibility for all.
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