‘Karen’ Threatens To Call The Help Desk Every Hour Until Her Account Is Activated, Ends Up Paying For Every Call karens CustomerService
The great inventor Thomas Edison once said, “I have not failed. I’ve just found 10,000 ways that won’t work.” A brilliant quote that motivational speakers love to use to encourage people to persevere to achieve their goal. But where does the fine line between tenacity and entitledness lie? Unfortunately, the coaches are silent about this…
One day, the OP was contacted by a client whom they and their colleagues later named ‘Karen’. She demanded that they urgently create an account for her – but the problem was that the system where she needed this account belonged to another company with which the help desk collaborated.Thus, the standard procedure looked like this: the OP logs in a ticket, employees of another company see it, open an account for the client, and inform the OP about the fact of opening.
To this, Karen sarcastically stated that then she would call the help desk every hour until the account was opened. The OP tried to explain to her that under the current rules, employees would be forced to log in a separate ticket for each call, which then would have to be paid.
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