Kaiser Permanente patients complained about long waits for mental health appointments, triggering an investigation by California regulators.
Get the news that matters to all Californians. Start every week informed.We’re a big state with big challenges. Each morning we explain the top issues and how Californians are trying to solve them.Striking Kaiser Permanente mental health workers stage a die-in at the Kaiser Headquarters in Oakland on Oct. 7, 2022. Photo by Martin do Nascimento, CalMattersKaiser patients waited 19 days for follow-up mental health appointments in 2019, nine days longer than state law permits.
The settlement comes in the midst of another labor dispute for Kaiser. More than 75,000 lower-paid Kaiser employees in five statesas they appealed for better pay. The union coalition representing them has warned that another walkout is possible next month. “The DMHC is committed to using its full authority to hold Kaiser accountable and ensure enrollees have access to behavioral health care when they need it,” said Mary Watanabe, director of the department.
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