Justice Department joins federal probe into Southwest Airlines December struggles
The department said it is conducting a “rigorous and comprehensive investigation” into the airline’s operational failures and the investigation is “ongoing.”
Southwest Airlines spokeswoman Brandy King said that the carrier has “not received any inquiries from the Department of Justice.” “We continue to cooperate with the Department of Transportation on their investigation, and it remains our understanding that the DOT is continuing to take the lead on this matter,” she said in an email. “We remain ready to respond to all interested government agencies.”
Southwest canceled 16,700 flights during the last 10 days of December, disrupting more than two million passengers after bad weather across the middle of the country shut down key hubs in Chicago and Denver that subsequently cascaded into a nationwide gridlock when pilot and flight attendant software failed to keep up. At the peak of the debacle, Southwest canceled more than 70% of its flights as it struggled to locate and assign crew members to flights.
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