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We are seeking a dedicated and proactive IT Support Technician to join our Consultancy IT team in Centurion. In this role, you will be the first line of technical support for our end-users, handling helpdesk tickets, and assisting with the ongoing maintenance of our IT systems. You will be responsible for providing timely and effective remote and on-site support, ensuring that technical issues are resolved efficiently to minimize disruption to the business.
Key responsibilities include managing helpdesk tickets, troubleshooting hardware, software, and network issues, and assisting with user account management. You will also play a crucial role in maintaining accurate IT documentation, participating in standby support on a roster basis, and occasionally providing on-site assistance when required.
The ideal candidate will have a solid foundation in IT support, coupled with excellent communication skills and a strong desire to grow their technical expertise. This is a great opportunity for someone looking to advance their career in a dynamic and supportive environment while making a significant impact on our company’s IT operations.Serve as the first point of contact for end-users seeking technical assistance via phone, email, or helpdesk software.
Assist with the installation and troubleshooting of operating systems, software applications, and updates.Assist with the creation, management, and troubleshooting of user accounts, including email and access permissions.IT Administration:Assist in the setup and maintenance of IT documentation, including user guides and procedures.Participate in standby support on a roster basis, responding to urgent technical issues outside of regular working hours.
Provide on-site support when necessary, including troubleshooting and resolving technical issues that cannot be handled remotely.Identify opportunities for improving IT support processes and suggest enhancements.Excellent communication skills, both written and verbal.Customer-oriented attitude with a focus on delivering high-quality support.Willingness to occasionally work outside regular hours to support critical issues.
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