Journalist Carole Cadwalladr challenges social-media “gods of Silicon Valley” to improve performance and transparency of platforms.
British journalist Carole Cadwalladr used her TED Talk in Vancouver to put Twitter CEO Jack Dorsey on the hot seat the evening before he was due to take the stage.
“You set out to connect people and are refusing to acknowledge that the same technology is now tearing us apart,” Cadwalladr said, during her talk Monday evening. In the last year, Dorsey said Twitter has devoted more artificial intelligence and machine learning to combing through and finding abusive or harassing Twitter behaviour more proactively, “so we can take the burden off of the victim.”
To change the social-media platform, Dorsey said the company needs to focus on altering the incentives it provides for users to sign on. In the past, Dorsey acknowledged, Twitter has “incented a lot of outrage, incented a lot of mob behaviour harassment.”“We could do bunch of superficial things,” Dorsey said about the problems of online abuse, “but we need changes to last.”
Their reporting, she said, uncovered multiple alleged violations of campaign finance laws in the way those ads were paid for and Facebook has been uncooperative in sharing what it knows about that with British Parliament. “I hope Canadians look at what’s happening in the rest of the world and all these problematic elections and realize they need to take steps to protect themselves,” Cadwalladr said, “and you could be next.”
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