ITWeb's CX Summit 2024 will explore shifts in customer expectations and business realities.
The rise of AI and social commerce, the impact of the 'hermit consumer' on logistics and services, and how to align business strategy with customer experience are just a few topics up for discussion at theThe Summit's theme is "Redefining seamless experiences: Engaging customers everywhere".
ITWeb events director Lisa Lawlor says the event will explore innovative CX strategies and tech solutions, and offer practical insights for business leaders to anticipate the expectations of tech-savvy digital consumers.Unified experiences, engagement strategies The agenda includes two tracks: one on integration and achieving unified experiences, and the other on elevating engagement strategies.
Delegates will hear about future-proofing customer connections, sustainability and CX strategies, the art of customer journeys and transforming customer interactions across industries. In one of two scheduled panel discussions, Dr Jeremai Moloi, senior experience design manager – design enablement and optimisation at Standard Bank, will speak about integrating UX design with CX strategies, and creating seamless user experiences across multiple devices.
Itweb CX Summit Dion Chang Lisa Lawlor
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