The big-four bank’s multibillion-rand IT refresh programme sees it gain a healthy return on investment, with digitally-active customers hitting the three million mark, says Nedbank.
Chipo Mushwana , divisional executive of emerging payments at Nedbank Group sheds light on SA’s digital payments landscape and the key factors that contribute to an uptake in the bank’s digital channels. #digitalbanking #banking #fintechhas seen it gain a healthy return on investment, with the big-four bank seeing an upswing in digitally-active customers .
The bank says its investment in artificial intelligence -based services, generative AI, cloud computing, open banking and chatbots led to its USSD, web and mobile apps growing steadily over the last few years.digital payments market is a catalyst for South Africa’s economic growth, as the country rapidly moves towards a truly digital economy.
“This speaks to the investment we've made in our technology and our investment in driving the right digital behaviour. On the banking app alone, we sell about 90 000 products every month, with value-added services being the fastest growing on the platform.
“We think about innovation across three horizons – firstly, creating a micro innovation within the payment sphere selected by the consumer, and we then drive the right engagement towards digital platforms by making them aware of their convenience.
Managed Evolution Chipo Mushwana Avo IT Refresh Programme Digitally-Active Customers Avo Solar Money App
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