Seeking an IT Support Specialist to provide daily end-user support, resolve hardware, software, and network issues, and maintain Windows desktops, email systems, and user accounts. Responsibilities include managing IT support tickets, ensuring system uptime, and maintaining IT assets. Requires 2-4 years of experience, relevant technical skills, and strong communication abilities.
To provide daily end-user support, resolving hardware, software and network issues while maintaining Windows desktops, email systems and user accounts in Active Directory . The role requires clear communication, professional conduct and efficient handling of IT support tickets to ensure system uptime and minimal disruption to users.
Log, classify, prioritise, and resolve incidents and service requests via the ticketing system.Meet agreed Service Level Agreements for response and resolution times.Maintain accurate and complete ticket documentation.Provide support for desktops, laptops, printers, mobile devices, and peripherals.Support VPN, remote access, and email configuration.Install, configure, and maintain workstations and approved software.Manage software updates and patching.Create, modify, and disable user accounts .Ensure compliance with access control policies and segregation of duties.Support printers and shared resources.Maintain accurate IT asset register .Governance, Risk & Compliance SupportReport security incidents promptly.2 to 4 years’ experience in IT Helpdesk or Service Desk environment.? Microsoft 365 ? VPN and remote desktop tools? Endpoint management tools National Diploma or Degree in Information Technology / Computer Science / Information Systems / Network Engineering Preferred Certifications: CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation and Microsoft 365 Fundamentals Ability to diagnose and resolve technical issues systematically.Strong verbal and written communication.Ability to manage multiple tickets simultaneously.
IT Support Helpdesk Service Desk Windows Active Directory
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IT Helpdesk/Service Desk Support SpecialistThis role provides end-user IT support, resolving hardware, software, and network issues. Responsibilities include ticket management, system maintenance, and adherence to SLAs. Requires 2-4 years' experience, M365 knowledge, and relevant certifications.
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