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As a Tier 2 IT Engineer at the company, you will play a crucial role in maintaining and improving the company IT infrastructure. You will be responsible for diagnosing and resolving technical issues, supporting end- users, and collaborating with other IT professionals to ensure smooth operations.Support the IT Site Leader to ensure the efficient functioning of the contact centre telephony and computer systems.
Resolve complex issues requiring detailed systems and application knowledge that have been escalated from Tier 1 Install hardware components such as desktop computers, file servers, storage, and multiple workstation facilities, managing and ensuring compliance with the client standardOrganise the physical integration of information technology into new or existing work environmentsMaintain inventories for software, hardware and licensing and maintenance arrangements in accordance with the Asset Management RegisterFacilitate problem solving and collaboration with the back-office support teams, the client...
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