After a summer marred by flight cancellations and delays, the industry is under pressure from lawmakers, passengers and unions.
Around the beginning of the year, the omicron variant swept through airline workforces while triggering an extended meltdown around Christmas and New Year’s Day, pushing up flight cancellation rates through February. Airlines have recovered somewhat since then.
Tina Hemme was looking forward to a summer cycling vacation in France and Scotland with her family. Her luggage was lost on the way there, not to be seen again until the 62-year-old returned home to Florida.Hemme’s flight back to the United States in mid-July was delayed more than four hours. She arrived at New York’s John F. Kennedy International Airport long after missing a connection to Tampa. She got a few hours of sleep at a hotel — and found nowhere open to buy food the next morning.
In contrast, American Airlines employed about 5,400 fewer full-time workers as of June when compared to February 2020, according to the Bureau of Transportation Statistics. The carrier has canceled more than 10,000 flights since the beginning of Memorial Day weekend — almost double that of other big carriers.Executives at American pointed to a link between operational challenges, including staffing, and the ability to craft complex schedules far in advance.
to resume flying, she said reports of cancellations and other disruptions have left them worried about being stranded. She advised them not to be discouraged from venturing out.“I told them to travel early in the morning, try to take a direct flight if you can, instead of a connection,” said Mumbower, who also urged them to pack a carry-on with essentials.
The Transportation Department has also proposed rules to clarify what it means for a flight to be significantly delayed or canceled, while also seeking to create protections for passengers who contract the coronavirus or other transmissible illnesses. Buttigieg has said more new rules are possible.
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