“As soon as you disrespect customers you are on a highway to hell.'
There may be gloomy forecasts for businesses as the cost-of-living crisis eats into household budgets, but one shopping centre is pulling out the stops to give customers 'what they want'.
Traders are faced with rising costs of energy and staff, and customers keeping an even closer eye on their spending. “The Scottish and the Glasgow customers are savvy, and always have been. Good retailers understand that.Getting more people back out is a priority which will benefit customers and retailers.“We are trying to introduce more entertainment and leisure. It’s covered and safe.“There is nothing nicer than walking the mall and having that Christmas spirit.On the cost-of-living crisis, he said: “It’s massive. We need to be realistic about it.
With the Christmas season approaching many businesses will be hoping for a boost amid difficult times.The Silverburn boss is remaining optimistic while realistic.
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