Customers complained of multiple issues after the merger between First Midwest Bank and Old National Bank.
– More than a week and a half after a bank merger between First Midwest and Old National, customers said it's a big, frustrating mess.CBS 2's Suzanne Le Mignot dug into the problem and why people just want access to their accounts.
"I had been locked out of my account and I couldn't do anything until the 48 hours had passed," Harris said.Ketchum said she's been unable to reach anyone at Old National Bank by phone.CBS 2 called and heard this message:First Midwest Bank customers were went information about the merger. It said the transition would start July 8 and end July 10, with the goal, as the letter said, to make this transition"as seamless as possible.
"You have to wait, got like 10 to 15 people in front of you," she said."I sat there for like 45 minutes to an hour.""I had to come to get my online banking set up," she said.
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