Gary Aliff is Acting Chief Information Officer for Zendesk where he oversees Customer & Employee Experience Systems, Data & Analytics, Architecture, & the PMO. Responsible for global IT strategy and implementation, his leadership is key in driving technological innovation and advancement within the company. He is passionate about bridging gaps between business and technology and is known for optimizing operations and creating collaborative teams to solve cross-functional business problems. Prior
In response to years of economic volatility and rapid advancements in technology, the priorities of IT leaders are shifting. No longer just responsible for keeping systems up to date and managing security issues, many are being asked to do more with fewer resources.
To foster a better customer experience, businesses need to invest in tools that are secure, up-to-date, and allow for personalization, while ensuring cohesion across their organization. We found that many IT leaders believe that their current CX vendors could be doing more to address concerns like data security and privacy, so investing in tools that work to achieve compliance across different privacy frameworks is crucial.
Despite uncertainty, AI cannot be ignored. Businesses should seek out expert opinions from their partners and vendors to fill out skill gaps. With many third party AI tools available, it’s critical that IT leaders take a discerning approach to AI investments.should leverage customer data in a secure, compliant way in order to help your customers achieve resolution while increasing efficiency for agents.The importance of CX, EX, data security, and AI to IT leaders must not be overlooked.
South Africa Latest News, South Africa Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Rutgers’ Steve Pikiell talks NCAA’s grad transfer rule change, rampant pre-portal tamperingRutgers basketball coach Steve Pikiell discusses the NCAA’s change to the grad transfer rule change.
Read more »
NFL Week 5 Coaching Decisions: Eagles’ Nick Sirianni Embracing Heated MomentsHere’s how he’s saying and doing all the right things, evident from Philly’s 5–0 start despite a few rocky moments.
Read more »
Sabres embracing expectations of finally being in position to snap 12-season playoff droughtBUFFALO SABRESCOACH: Don Granato (83-88-21 over 2 1/2 seasons).SEASON OPENER: Oct. 12 vs. New York Rangers.DEPARTURES: G Craig Anderson, D Ilya Lyubushkin, C Vi
Read more »
Embracing spirituality, and privacy: Rainn Wilson, Kendall Jenner give advice at Forbes ‘Under 30 Summit’Get Cleveland & Ohio latest news. Find photos and videos, comment on the news, and join the forum discussions at cleveland.com.
Read more »
The 1-3-5 Rule, Finding Growth, and Embracing DisciplineThis story contains new, firsthand information uncovered by the writer.
Read more »
John Carpenter's Suburban Screams Producer on Embracing Real-Life Horror for New SeriesSandy King explores an all-new realm with the Peacock series.
Read more »