We posed as someone looking to transfer from one fibre ISP to another to determine how some of the country’s best ISPs perform regarding email support.
South African Internet service providers offer various ways to contact support or sales teams for details on processes like transferring from one ISP to another.
The ISPs we attempted to contact include Afrihost, Atomic Access, Axxess, Cell C, Herotel, Home Connect, MetroFibre, Mind-the-Speed, MTN, RocketNet, RSAWeb, and Vox. Herotel was the quickest to send feedback, giving us an answer in just six minutes. Mind-the-Speed was also very quick to send feedback. It sent an answer just 27 minutes after we sent the query.
Vox explained that it covers the setup costs. However, it added that it has a clawback if customers cancel within 12 months. It also charges a delivery fee of R50.
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