The IRS added more customer service representatives, is providing more online tools, and is modernizing how it processes paper returns, U.S. Deputy Secretary of the Treasury Wally Adeyemo said in a press briefing.
Regarding the backlog, the IRS is also assigning more people to work through that inventory as quickly as possible, a Treasury official said. In the meantime, the agency is putting together a plan to deploy $80 billion to improve operations and intends to send those details to Treasury Secretary Janet Yellen by February.The Internal Revenue Service headquarters building appeared to be mostly empty April 27, 2020 in the Federal Triangle section of Washington, DC.
In addition, the IRS will expand its automated and online service system to assist taxpayers with issues without having to call customer service.
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