As usual, there’s a higher cost to the gig economy than Silicon Valley would prefer you to know
Despite stiff competition, Instacart is continuing to lobby for the title of worst delivery app employer. After getting caught using
in February, contract workers for the grocery delivery service are now charging that the company is manipulating them into taking jobs they don’t want, downgrading them when they refuse, putting them at risk by hiding delivery addresses.a system in which the app made it nearly impossible to decline low-paying delivery tasks and punished workers with a demerits system when they chose not to accept a delivery.
If a batch is rejected, workers may have their delivery opportunities taken away for the rest of the day and their “reliability” score decreased — meaning they receive fewer delivery opportunities. The app doesoffer workers a chance to explain why they rejected a batch, but the only options are: the delivery is too big, too small or “other.” This makes it more difficult for contractors to explain issues such as car trouble.
in May 2018. Instacart representatives say this is a way to protect the privacy of users, but shoppers tell Bloomberg that it makes it more difficult to evaluate the value of an order and determine if its worth it.
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