Instacart says a 5% default tip rate is the right amount even as workers lobby for 10%.
Nilam Ganenthiran, Instacart's president, said the current 5% default tip is appropriate.
"I truly think it's right for our shoppers, right our customers and right for the ecosystem," he told CNBC.A shopper for Instacart navigates through the aisles as she shops for a customer.Instacart isn't budging on the default tip rate on its platform amid growing calls for food and grocery delivery companies to increase payouts to contract workers.
Nilam Ganenthiran, Instacart's president, said the current 5% rate is appropriate as the default, though customers have the option of giving more. "I truly think it's right for our shoppers, right for our customers and right for the ecosystem," Ganenthiran told CNBC. Instacart counts on contractors to shop for customers' orders and, in many cases, deliver them to their door. Workers, who have lobbied the company to reinstate the 10% default tip that was reduced in 2016, are calling for a national boycott on Sunday, following a
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