If you are a public transport user in Cape Town and you are going to an interview or important meeting, you are more likely not to make it on time or safely due to information gaps in the city’s transport system that make it difficult to navigate.
According to a new study by the University of Cape Town, while it’s easy for ordinary motorists to turn on their navigation systems and visit new and unfamiliar parts of Cape Town, this is not so easy for those dependent on public transport due to constraints in crucial information such as routes, exact fare or real-time arrival and departure information.
found that none of the information types desired are currently available across all modes — MyCiTi, Golden Arrow, Metrorail and minibus taxis.“Most glaringly missing from current transport information sources was the demand for safety information related to on-board, waiting at a station or stop, and walking to a station or stop. Both male and female captive public transport users desired safety information,” said lead researcher Bianca Ryseck who did the study as part of her PhD studies.
captive public transport users in Cape Town specifically desired exact fare and real-time arrival and departure time information, they were satisfied with estimated frequencies only.“While the majority of captive users have access to internet-capable smartphones, access to mobile data affordability continues to be a large hurdle to using phones to access internet-based services,” she said.
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