MTN says increasing the price data contract subscribers pay by over 20%, without the option to cancel, is in line with their “treat customers fairly” policy.
MTN could easily solve the problem by applying the 5% increase to the discount as well, but the company decided not to do this.
MTN SA’s executive for corporate affairs, Jacqui O’Sullivan, confirmed that they think they treated customers fairly in this case. O’Sullivan confirmed that MTN has said the release of spectrum would result in lower data prices and that they maintain this position.
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