Adjustments to toll road rates have created polemics between toll road users and toll road managers. Each party has an interest so that the government's role is needed to accommodate both parties.
should continue to prioritize the interests of the community as road users. Therefore, the increase in toll road fares would be offset by an increase in service standards.
According to Deddy, the current SPM is no longer relevant to the needs of the society and therefore needs to be reviewed for its allocations. Some of the things regulated in the SPM, such as average speed, road gradient level, and transaction speed, are more of a technical nature or limited to standard operating procedures that BUJTs must comply with rather than prioritizing public services.
Deddy's opinion is that the success indicator of a toll road can be seen through the level of accidents that occur. The lower the number of accidents and fatalities, the toll road management is considered successful in providing good service to the community. "Before the tariff adjustment is carried out, the government must ensure that the BUJT has fulfilled the SPM. On the other hand, public consultation also needs to be conveyed in the development plan so that the community can be well-socialized about the tariff formulation," said Revy."Traffic congestion on the Jakarta Inner City toll road during afternoon rush hour on Friday .
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