Country’s two biggest airlines say its crews are trained to handle passengers who pose a threat
MONTREAL — In the wake of an onboard incident where flight attendants and bystanders acted swiftly to deal with alleged sexual harassment, Canada’s two biggest airlines say their crews are trained to handle passengers who pose a threat — though one expert warns that airline policy and behaviour are two different matters.
The post, which did not identify the airline, prompted hundreds of responses highlighting the harassment and aggression women often endure while travelling, and how bystanders and flight crew can play a critical role in helping victims. Julie Roberts, who heads the airline division of 15,000 flight attendants at the Canadian Union of Public Employees, says a flight manual at Air Transat, where she works, lists four levels of interference, with response options that range from re-seating to separation techniques.
With safety top of mind, though, subtler interactions, including inappropriate remarks or touching, may go unnoticed. “You’re in such close proximity in those airline seats and there’s this extraordinary amount of physical intimacy,” she said. “Like with a lot of sexual harassment, it’s usually a thing around opportunity.”“Canadians are by and large polite…and so to speak out about something is not a cultural norm,” she said. “What we’re asking people to do now is to break some of the taboos that we’ve had around speaking out.
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