The mass adoption of popular artificial intelligence (AI) chatbot, ChatGPT, across professions has heralded a new era of AI. CNA explores how it is impacting the world of work and whether it is something to embrace or be worried about.
SINGAPORE: The landscape is changing rapidly in the world of jobs. You don’t need to be a CEO or even work in a corporate role to have a personal assistant.
NLP is used in ChatGPT because ChatGPT is built on a Generative Pre-trained Transformer model – a specific implementation of NLP that uses deep learning techniques to generate human-like text in response to a given prompt. Repairs AI was thus created to provide customers with simple and succinct solutions, including a cost quotation should they choose to engage the Repairs.sg team. Within its first few days, it answered more than 500 questions from customers.
“We found that over a few months of testing, ChatGPT could do it to a very high degree of accuracy, so we decided why not just use it.”“Not only does it not replace any of the things we do, it just makes everything a lot easier for us so that we can spend less time doing the things that we don't want to do and more time doing the things that we are good at doing," added Mr Chew.
“It's been a great conduit to domain knowledge I don't have access to and allows a level of automation that frees up my time,” she said. Beyond AI, staying in touch with the latest tech in the music industry has always been “pretty important” to Ms Chua, who is curious about how music is made and produced.
Similarly, Dr Mikhail Filippov from the National University of Singapore suggested that this scepticism stems from “the fact that we are seeing something that is going to change the world, but we don’t know enough about it, so our first reaction is just to oppose it”. There is also a deeper existential fear around AI’s upsurge, relating to people's identity at work, he believes.
He pointed to a startup he co-founded in 2018 called Quod AI, which translates source code to plain English. As a professor, he is a “big proponent” of giving ChatGPT to every student, much like a calculator. Teachers will also have to shift from “preaching” to “curating” information for students, although this shift already began with the advent of the internet and then social media, he noted.
As for recruiters, they can tap into “AI-powered job descriptions” to “simplify the process of drafting job postings”, said Ms Chua. They only need to provide “basic information” for the AI tool to generate a job description which they will be able to review.Still, she reiterated that authenticity remains “invaluable” to both recruiters and jobseekers, especially as OpenAI models become more mainstream.
And there could be an increasing demand for roles that advise on the “implementation, maintenance and optimisation of generative language models like ChatGPT” in 2023, she added. As candidates find different ways to help themselves stand out, hiring managers will also place more emphasis on metrics like the cost of hiring that candidate, their length of service with previous companies and even credible referees, he added.
ChatGPT’s shake up of the norm also excites Ms Chua for the future of the music industry. She enjoys the technology because it “forces” a lot of people, including herself, and industries to step up, “almost like creative natural selection is going to happen”. “In many ways, AI will cull mediocre, replicable, formulaic outputs. And true creativity will harness its capabilities.”Ms Chua’s embracing of ChatGPT and other AI technologies might appear to make her an outlier among fellow creatives, not least since artists who usehave come under fire from those who believe AI ideologies conflict with the originality and authenticity supposedly inherent in an artist’s creative expressions.
“AI tools in general have been a great assistant for music composition and production ideating. However, while it's able to imitate quite flawlessly, it is still missing the human element, such as emotions and personal experiences. Creativity can be performed, but not ideated.”
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