Facebook is letting violent hate speech slip through its controls in Kenya as it has in other countries, according to a new report from the nonprofit groups Global Witness and Foxglove.
It is the third such test of Facebook's ability to detect hateful language - either via artificial intelligence or human moderators - that the groups have run, and that the company has failed.
“We were surprised to see that our ads had for the first time been flagged, but they hadn't been flagged for the much more important reasons that we expected them to be,” said Nienke Palstra, senior campaigner at London-based Global Witness. “We've taken extensive steps to help us catch hate speech and inflammatory content in Kenya, and we're intensifying these efforts ahead of the election. We have dedicated teams of Swahili speakers and proactive detection technology to help us remove harmful content quickly and at scale,” Meta said in a statement. “Despite these efforts, we know that there will be examples of things we miss or we take down in error, as both machines and people make mistakes.
Meta has consistently refused to say how many content moderators it has in countries where English is not the primary language. This includes moderators in Kenya, Myanmar and other regions where material posted on the company's platforms has been linked to real-world violence.
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