Dimension Data has published a whitepaper on the benefits of using Amazon Connect to improve your customer experience journey.
Leading South African ICT company Dimension Data is committed to helping local businesses transform their customer experience journey.
Your customers are more likely to become repeat buyers as a result, and are also more likely to recommend your products and services to others. Added to this is the benefit of employing contact centre employees across your region of operation, without having to have multiple contact centre buildings for them to work at.Amazon Connect is the best option for South African businesses who want their own omnichannel cloud contact centre as these companies will also get access to Dimension Data’s outstanding collection of specialist skills.
In contrast, when working with Dimension Data, you can rest assured that you have access to a large number of solution specialists – and because of the scale at which Dimension Data operates, talent churn impacts it less than it would impact your business.Another reason you should choose Amazon Connect is that the solution leverages Amazon’s extensive investment in AI research.
The result is better interactions between your agents and your customers, leading to more loyal customers and increased brand reputation. Amazon Connect is the best way to ensure this, as it incorporates all of AWS’s robust security and compliance measures into your contact centre.
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