Focused on AI development and integrated with ChatGPT and conversational bots, the platform has features to create feeds and suggestions that help agents answer queries quickly and efficiently.
iMobility transforms call centres with advanced RoboDialing AI-assist communication servicesAI has revolutionised the call centre environment.
Advanced AI analytics can provide real-time insights into customer interactions, enabling better decision-making and personalised service. Additionally, AI can predict customer needs and automate follow-up tasks, reducing response times and improving the overall customer experience. With continuous learning capabilities, AI systems can adapt to evolving customer preferences and trends, making call centres more agile and responsive to market demands.
As AI innovation progresses across markets, iMobility and QVOICE are investing in advanced AI communications such as AI Agent for automated customer interactions and handling routine inquiries efficiently; AI Assist for real-time support agents during customer interactions to improve service quality; and AI IVR to enhance interactive voice response systems for more natural and effective customer navigation.
Adam concludes by sharing iMobility’s comprehensive suite of cutting-edge communication technologies and capabilities in addition to the CCaaS platform mentioned.
Call Centres Robodialing Nazeer Adam AI-Powered Chatbots Virtual Assistants Hosted Unified Communications Voice Termination Bulk SMS Wholesale 5G Data Consulting Services Ccaas QVOICE
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