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A prominent Telecommunications Solutions provide seeks a strong technical ICT Support Technician, whose primary role will be to provide support for personnel and their related work equipment and services and other ICT infrastructure services of the company during office and standby hours.
Generation and update of tickets within the IT Support Ticket system utility for the purpose of tracking open support issues. This includes documenting the progress and outcome of high-impact Support calls and contributing to the root cause analysis process. Pro-actively provide information to users on the progress of outstanding support calls, including procurement requests.
Monitor Systems Health and continuity locally and remotely, in and after hours, for the purposes of continuity.Provide assistance with the Pre-deployment Testing of general systems before installation and commissioning.A 3-year tertiary qualification .Experience in the installation and troubleshooting of one or more of the following Operating Systems and Applications: Windows 10, Mac Operating systems, Windows & SQL Server 2008 – 2019, Linux, etc.
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