It's called Copilot Runway, not run away
IBM Consulting has boarded the Microsoft Copilot bandwagon with Copilot Runway, a service aimed at assisting businesses to integrate their own AI assistants into their workflows.
The Big Blue division has already bought into Copilot – it purchased Copilot for Microsoft 365 for its practitioners – and is keen to inflict the AI-powered wizardry on its customers.at the end of 2023 as a way for businesses to create custom Copilots that work with their own processes and data. A custom Copilot can be pointed at an organization's data and given guidance on conversation flow and responses . Well over a thousand data connectors are available to access information in systems such as Salesforce, Workday, and others.
IBM Consulting's approach involves three distinct paths: the Copilot Runway Adoption Framework, the Copilot Catalyst, and pre-built custom Copilots. The former helps organizations deploy Copilots at scale and prioritizes use cases by return on investment, while Catalyst is an accelerator for building and deploying Copilots. Examples of pre-built custom Copilots include a Procurement and Finance Contract Copilot to extract insights from contracts, a Customer Service and Field Service Copilot to give agents access to self-service options, and an Employee Experience Copilot"designed to enhance employee engagement.
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