In 2019, one individual shared in an online review that they had received a $31,000 (£23,000) refund on a car riddled with faults after following my advice about consumer complaints.
. It's important to check the consumer rights laws in your country. I'm often asked whether purchasing a warranty gives you better protection than consumer rights laws and it never fails to surprise me. My opinion is that purchasing a warranty is rarely, if ever, necessary.It has always helped me to be firm, polite and reasonable. Whilst consumers have rights and expectations, so do retailers and employees and it's not a one-way street.
I always encourage people to look at the terms of conditions of their warranty or insurance policy and look at the exclusions."Acts of God" were not excluded from my refund policy in 2010, which is how I was able to get a refund on my vacation accommodation. I became aware that most businesses have a presence on social media, so if you want to complain on social media, be factual, fair and precise and message the company privately once you have aired your complaint in the public domain. Complaints can, and do, go viral and firms are aware of that.
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