'Hundreds' of Canadians stranded for days in Mexico after Sunwing cancellations
Posted: Dec. 26, 2022 9:13AMPassengers are seen in a handout photo as they await transport at the airport in Cancun, Mexico, in the early hours of Dec. 25, 2022, after their delayed flight home to Canada was cancelled once again. Passengers say they've been shuffled from hotel to hotel after sleeping on floors at the airport and in lobbies, and that there's no end in sight to their ordeal.
“We just want to go home,” said Tess Friedenberger, who was scheduled to fly home to Calgary on Dec. 22 aboard a Sunwing flight from Mexico. “I never expected us to be in a situation like this, I never thought that it would even be possible. We’re writing to the consulate, we’re writing to hire lawyers, we’re ready to do whatever it takes.”
Friedenberger left Calgary on Dec. 15 for a Sunwing vacation in Cancún. She was supposed to return home a week later, but she got a notification saying the flight was delayed. Over the next few days, the notifications kept coming, pushing the flight later into the week.their flight would leave on Christmas Eve, she said. But when the time came, she said a Sunwing representative said the flight didn’t exist.
Sunwing said in tweets on Dec. 22, 23 and 24 that it had cancelled flights because of the severe wintry weather conditions in various parts of the country. Friedenberger said she understands that bad weather can wreak havoc, noting: “We’re Canadians.” “We’re trapped here,” she said, adding that she, too, has not received any word from Sunwing on when they might get home.
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